Operational messaging for first-contact handling
This page describes how messaging works when Appointment Copilot is used for first-contact handling on behalf of participating organizations.
Messages may be sent by Appointment Copilot systems on behalf of participating firms during first-contact handling.
Messages are used to support an inquiry that a user initiates through SMS or supported messaging channels.
Appointment Copilot does not send promotional or marketing messages.
Messaging is operational only and may include:
If a user chooses to communicate via SMS or supported messaging channels, they consent to receive messages related to first-contact handling and scheduling.
Message frequency varies. Message and data rates may apply.
Scope note: Messaging is tied to user-initiated contact and operational handling. It is not used for promotional outreach.
Users can opt out at any time by replying STOP.