Appointment Copilot — Privacy Policy

Privacy Policy

How information is collected, used, and protected

This Privacy Policy describes how Appointment Copilot collects, uses, and safeguards information.

The policy is written to support transparency and operational clarity.

Information Collected

Appointment Copilot collects information necessary to handle first contact and support system operation.

  • Information submitted by individuals during first-contact interactions
  • Contact details and responses provided through configured channels
  • System interaction metadata required for routing and documentation

Use of Information

Collected information is used solely to support first-contact handling and system functionality.

  • Acknowledging inbound inquiries
  • Capturing and routing information according to configured rules
  • Documenting interactions for internal review
  • Maintaining system reliability and integrity

Data Control and Responsibility

Appointment Copilot operates as a processor of information captured during first contact.

Your organization controls configuration, retention, review, and downstream use of collected information.

Data Sharing

Appointment Copilot does not sell or monetize personal information.

Information may be shared only as necessary to operate the service or comply with applicable law.

Security

Reasonable administrative and technical measures are used to protect information against unauthorized access or disclosure.

No system can guarantee absolute security, and use of the service is subject to this limitation.

Data Retention

Information is retained according to configuration and policies defined by your organization.

Appointment Copilot does not determine retention periods beyond what is necessary to operate the system.

Changes to This Policy

This Privacy Policy may be updated periodically. Continued use of the service reflects acceptance of the current policy.