You’re getting a system built around the moment cosmetic case quality is actually sorted: not the consultation, but the first call.
Inside, you’ll get the pre-qualification framework, the three ways to handle a pricing question, and the language that helps your TC protect the right case without sounding evasive, rigid, or salesy. The point is not to “handle objections.” It’s to recognize who is actually calling, respond the right way under pressure, and stop letting high-value cosmetic cases quietly self-filter out before they ever reach the chair.
The four bonuses are there because reading it and implementing it are different problems. The First Call Protocol helps you get the first change live today. The Coordinator Introduction Script helps you hand this over without it getting watered down. The Practice Voice Adaptation Guide makes sure it sounds like your office. The Hard Cases Playbook covers what to do when the wrong consult still ends up on the books.
Start at the top. Module 1 shows you which intake leak is costing you most, so your TC can make the first useful change before end of day.